Privacy policy

Elmor Solutions B.V. ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website elmor.nl and interact with our services.

The data controller responsible for your personal data is:

We collect personal data in the following ways:

• Contact form submissions: your name, email address, company name (optional), and message content.
• Website analytics: anonymized usage data such as pages visited, browser type, and referral source. We use privacy-friendly analytics that do not track individual users.
• Cookies: we use only essential cookies required for the website to function. We do not use advertising or tracking cookies.

We use your personal data for the following purposes:

• To respond to your inquiries submitted through our contact form.
• To improve our website and services based on aggregated, anonymized usage data.
• To comply with legal obligations.

We process your personal data based on the following legal grounds under the GDPR:

• Consent: when you submit the contact form, you consent to us processing your data to respond to your inquiry (Article 6(1)(a) GDPR).
• Legitimate interest: we have a legitimate interest in analyzing anonymized website usage to improve our services (Article 6(1)(f) GDPR).

We retain contact form submissions for a maximum of 12 months after your inquiry has been resolved. Anonymized analytics data is retained for up to 24 months.

We do not sell, trade, or otherwise transfer your personal data to third parties. We may use trusted service providers (e.g., email hosting, website hosting) who process data on our behalf under strict data processing agreements.

Under the GDPR, you have the following rights regarding your personal data:

• Right of access — request a copy of the data we hold about you.
• Right to rectification — request correction of inaccurate data.
• Right to erasure — request deletion of your personal data.
• Right to restrict processing — request that we limit how we use your data.
• Right to data portability — request your data in a structured, machine-readable format.
• Right to object — object to processing based on legitimate interest.
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact us at info@elmor.nl. We will respond to your request within one month, as required by the GDPR.

Your personal data is primarily processed within the European Economic Area (EEA). If any of our service providers process data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to protect your data in accordance with the GDPR.

We do not use automated decision-making or profiling as defined in Article 22 of the GDPR.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encrypted communications (SSL/TLS), secure hosting infrastructure, and access controls.

If you believe we have not handled your personal data properly, you have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at autoriteitpersoonsgegevens.nl.

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.