Terms of Service

These general terms and conditions ("Terms") apply to all services provided by Elmor Solutions B.V. ("we", "us", "our"), registered in the Netherlands. By engaging our services, you agree to these Terms.

Elmor Solutions B.V. provides IT consultancy services including but not limited to software testing, test automation, performance testing, DevOps, software development, web development, AI automation, and robotic process automation (RPA). The specific scope, deliverables, and timelines for each engagement are defined in a separate statement of work or agreement.

The client is responsible for providing timely access to systems, environments, documentation, and personnel necessary for us to perform the agreed services. Delays caused by the client's failure to meet these obligations may impact delivery timelines and costs.

Fees are specified in the applicable statement of work or agreement. Unless otherwise agreed, invoices are issued monthly and are due within 30 days of the invoice date.

Late payments are subject to statutory commercial interest under Dutch law. We reserve the right to suspend services if invoices remain unpaid for more than 14 days past the due date.

All intellectual property rights in deliverables created by us during an engagement transfer to the client upon full payment, unless otherwise agreed in writing.

We retain the right to use general knowledge, techniques, and experience gained during an engagement for future work, provided no confidential information is disclosed.

Both parties agree to treat confidential information received from the other party with due care and not to disclose it to third parties without prior written consent. This obligation survives termination of the engagement for a period of two years.

Our total liability for any claim arising from an engagement is limited to the fees paid by the client for the specific engagement in which the claim arose, up to a maximum of the fees invoiced in the preceding three months.

We are not liable for indirect, consequential, or incidental damages, including but not limited to loss of profit, data loss, or business interruption.

The limitations of liability do not apply in cases of willful misconduct or gross negligence.

Either party may terminate an engagement with 30 days' written notice, unless otherwise specified in the agreement.

In case of material breach by either party, the other party may terminate immediately upon written notice if the breach is not remedied within 14 days of notification.

Upon termination, the client shall pay for all services rendered up to the termination date.

Neither party shall be liable for failure to perform obligations due to circumstances beyond their reasonable control, including but not limited to natural disasters, government actions, strikes, pandemics, or disruptions to internet or telecommunications infrastructure.

These Terms are governed by the laws of the Netherlands. Any disputes arising from or related to these Terms shall be submitted to the competent court in Breda, the Netherlands.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced by a valid provision that achieves the intended economic purpose as closely as possible.

We may update these Terms from time to time. The most current version will always be available on this page. Continued use of our services after changes constitutes acceptance of the revised Terms.

If you have questions about these Terms, please contact us at info@elmor.nl.